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Message Posté par davefollmers le Mer Mai 02, 2018 07:29 Répondre en citant

Hi,

How many of you have Problem Resolution/Management as an IT Process Area that you have key controls for in your SOX 404 processes? I have a new external auditor that is insisting that we add a process for this (i.e. problem resolution controls for user issues in the ERP system) with key controls or she'll more than likely put a design deficiency down. I explained that I've gone through SOX audits with 4 different companies, passed, and never had a deficiency for not having Problem Resolution/Management controls in place. Does anyone here have these types of key controls in place, or has anyone been dinged for not having them? Any input/insight would be greatly appreciated.

Please help.

I didn't find the right solution from the Internet.

References
http://www.sarbanes-oxley-forum.com/modules.php?name=Forums&file=viewtopic&t=1876
Cloud Solution Video

Thanks
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